In 2024, Etsy focused on strengthening its core offerings, specifically its mobile app and the launch of its new loyalty program, to retool customer engagement and increase purchase frequency. During Etsy’s fourth-quarter earnings call Wednesday (Feb. 19), CEO Josh Silverman acknowledged the challenges the company faced,...
Expedia Group is prioritizing digital engagement and personalized customer experiences as key drivers of growth. The company’s third-quarter financial results reflect a strategic focus on technology and customer loyalty initiatives, particularly through its mobile app and its loyalty program, One Key. The integration of generative...
Tencent Cloud and PlaysOut have unveiled a collaboration on embedded services for super apps. PlaysOut, a global gaming technology company, will leverage the Tencent Cloud Mini Program Platform (TCMPP) to lead the development of content ecosystems for global super apps, the companies said in a...
CarParts.com is leaning heavily on its new mobile app and its revamped content marketing efforts as it looks to boost its gross profit. These initiatives around commerce experience and marketing are paying off in higher sales volume and lower customer acquisition costs, David Meniane, CEO of Carparts.com,...
July 14, 2023
Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. PYMNTS’ research highlights that Walmart customers are less likely to realize these features exist than Amazon customers. We collected data on how aware consumers are of selected digital features offered by both […]
March 20, 2023
Small to mid-sized businesses (SMBs) are sometimes portrayed as the underdogs in a fight against larger companies to win customers. It is said that the Amazons and Walmarts of the...
April 20, 2020
The COVID-19 pandemic is changing daily routines for consumers around the world, leading companies of all kinds to navigate how to reach them remotely as they follow stay-at-home orders. This...
February 24, 2020
The mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for more than 3.1 billion restaurant visits and $26.8...
April 24, 2025
Emburse has launched a new travel and expense mobile app incorporating Emburse AI to make it easier for employees to submit expenses and for managers to approve them. The newly refreshed Emburse Enterprise app uses artificial intelligence to accurately capture receipts, autopopulate expense details, streamline expense reporting and accelerate reimbursement, the company said in a Thursday (April […]
July 15, 2024
Tencent Cloud and PlaysOut have unveiled a collaboration on embedded services for super apps. PlaysOut, a global gaming technology company, will leverage the Tencent Cloud Mini Program Platform (TCMPP) to...
March 07, 2024
CarParts.com is leaning heavily on its new mobile app and its revamped content marketing efforts as it looks to boost its gross profit. These initiatives around commerce experience and marketing are...
October 20, 2023
WhatsApp is introducing a new feature that will allow users to have multiple accounts logged in at the same time, according to an announcement on Meta Thursday (Oct. 19). This...
