Global Digital Shopping Index

Regulatory Shifts and Cyberattacks Put UK Merchant Credential Storage in the Spotlight
Regulatory Shifts and Cyberattacks Put UK Merchant Credential Storage in the Spotlight
April 25, 2025  |  Shopping

In the current environment, no matter what the country, consumers are keenly aware of the pressures of inflation, of how far their spending can stretch,...

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Mobile Phones Become the Storefront for Today’s On-the-Go Consumer
Mobile Phones Become the Storefront for Today’s On-the-Go Consumer
February 18, 2025  |  Consumer Insights

Mobile phones have long been our go-to cameras, atlases, encyclopedias, newspapers, calculators, clocks, calendars and, occasionally, telephones. It was only a matter of time before...

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Mexican Consumers Seek More Payments Choice and Product Details
Mexican Consumers Seek More Payments Choice and Product Details
June 03, 2024  |  Retail

Consumers around the world want to access specific digital features when shopping, whether they are perusing aisle 3 or clicking from their couch at home....

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59% of UK Consumers Still Prefer to Buy Groceries In-Store
59% of UK Consumers Still Prefer to Buy Groceries In-Store
May 13, 2024  |  Retail

Adopting Click-and-Mortar™ shopping allows consumers to leverage the best of both online and in-person features to maximize their buying experience. For instance, a shopper might...

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UK Store Closures Put Spotlight on Digital Shoppers
UK Store Closures Put Spotlight on Digital Shoppers
March 26, 2024  |  Retail

One of the U.K.’s oldest retailers, Marks and Spencer (M&S) announced last week it plans to shutter 110 stores during the next five years. This...

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Retailer Return Policies May Put Future Sales at Risk
Retailer Return Policies May Put Future Sales at Risk
June 13, 2023  |  Retail

Despite the shopping feature’s popularity, merchants keep tightening requirements for returns.  In today’s competitive in-store and digital marketplaces, where it seems like everyone is seeking...

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Merchant Incentives, Rewards Boost UAE Shopper Satisfaction 11% YOY
Merchant Incentives, Rewards Boost UAE Shopper Satisfaction 11% YOY
January 30, 2023  |  Retail

For the second year in a row, the UAE has topped PYMNTS’ Global Digital Shopping Index. The findings of the 2023 Global Digital Shopping Index,...

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More Consumers Using Smartphones to Create Their Own Personalized Retail Experience
More Consumers Using Smartphones to Create Their Own Personalized Retail Experience
January 25, 2023  |  Retail

Shoppers are not only blending digital features and payment methods to personalize their in-store experiences, they’re also gravitating to retailers that cater to this behavior....

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Mobile is King as Digital Payments Gain Ground in GCC
Mobile is King as Digital Payments Gain Ground in GCC
November 07, 2022  |  Mobile Payments

Between growing smartphone penetration, the proliferation of new FinTech solutions and a growing shift from cash to digital payments, the Gulf Cooperation Council (GCC) region...

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